Mollie’s Paws (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, subscribe to our newsletter, or purchase products from us.
We operate in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- Applicable privacy legislation in Scotland and Northern Ireland, which follow UK-wide data protection law
By using our website, you agree to the terms of this Privacy Policy.
1. What Personal Data We Collect
We may collect the following information:
1.1 Information you provide directly
- Name
- Email address
- Postal address
- Phone number
- Account login information
- Order details
- Newsletter preferences
- Communication history with us
1.2 Automatically collected information
When you use our website, we may automatically collect:
- IP address
- Device information
- Browser type
- Cookies and browsing behaviour
- Purchase history
1.3 Payment information
We do not store your full payment card details.
Payments are securely processed via:
- Square
- PayPal
Their privacy policies can be found here:
- Square Privacy Policy: https://squareup.com/gb/en/legal/general/privacy
- PayPal Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
2. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders
- To manage your Mollie’s Paws account
- To send order updates and customer service communications
- To send newsletters, product alerts, and promotional offers (only if you opt in)
- To improve our services, products, and website
- To comply with UK legal and tax obligations
- To prevent fraud and protect the security of our website
We only use your data when we have a lawful basis under UK GDPR.
3. Marketing & Newsletters
If you choose to sign up for our newsletter, we may send you:
- Exclusive coupons
- Product alerts
- Pet care tips
- Special offers
- News about Mollie’s Paws
You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by editing your email preferences in your account.
4. Sharing Your Data
We do not sell or rent your personal information.
We may share your data only with:
- Payment processors (Square, PayPal)
- Shipping and delivery partners
- Email service providers for newsletters
- Website hosting and analytics providers
- Regulatory authorities where legally required
All third-party services we use comply with UK GDPR.
5. International Transfers
Some of our service providers may store or process data outside the UK.
When this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses
- UK GDPR-compliant transfer mechanisms
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil your orders
- Provide customer service
- Meet legal, tax, and accounting requirements
Inactive accounts may be deleted after a reasonable period.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion (erasure) of your data
- Withdraw consent (e.g., unsubscribe from emails)
- Request restriction of how we process your data
- Object to certain processing activities
- Request a copy of your data in a portable format
How to request data erasure
Customers can request deletion of their personal data by:
- Using the Data Erasure option under My Account
We will respond within 30 days, as required by UK law.
8. Cookies
Our website uses cookies to:
- Improve performance
- Personalise your shopping experience
- Analyse website traffic
You can manage or disable cookies through your browser settings.
9. Children’s Privacy
We do not knowingly collect personal data from children under 16.
If you believe this has happened, please contact us immediately.
10. How We Protect Your Data
We use industry-standard security measures, including:
- Encrypted connections (HTTPS / SSL)
- Secure payment processing
- Access control and password protection
- Regular website security checks
While we do our best to protect your information, no online service is ever 100% secure.
11. Changes to This Privacy Policy
We may update this policy from time to time.
The “Last Updated” date at the top will be revised accordingly.
Significant changes will be communicated through our website or email.
12. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact:
Mollie’s Paws – Data Protection Officer
Email: Compliance@molliespaws.shop
Address: c/o Kearney House, 82 Firsby Court, Hemlington, Middlesbrough, North Yorkshire, TS8 9LA
