Welcome to Mollie’s Paws (“we”, “us”, “our”). By using our website, creating an account, or making a purchase, you agree to the following Terms & Conditions. Please read them carefully.
1. About Us
Mollie’s Paws is a UK-based business specialising in pet products and accessories.
Contact Information: Click Here
2. Use of Our Website
By using our website, you agree:
- Not to misuse the website or attempt to disrupt its functionality.
- Not to copy, reproduce, or exploit any content without written permission.
- To provide accurate and up-to-date information when creating an account or placing an order.
We reserve the right to:
- Refuse service
- Cancel accounts
- Modify website content or policies
3. Product Information
We strive for accuracy in product descriptions, photos, pricing, and availability. However:
- Colours may vary slightly due to screen settings
- Sizes and weights may have small tolerances
- Availability may change without notice
If a product is listed at an incorrect price due to error, we reserve the right to:
- Cancel the order
- Notify you and provide the option to reorder at the correct price
4. Orders & Payment
4.1 Payment Methods
We accept secure payments through:
- Square
- PayPal
We do not store full card details.
All orders are subject to acceptance and availability.
4.2 Order Confirmation
You will receive an email confirming your order.
This confirmation does not guarantee acceptance.
A contract is formed only once payment is processed and the item is dispatched.
5. Delivery
Delivery times are estimates only.
Delays may occur due to postal services, weather, or peak demand.
We are not liable for delays outside our control.
Customers must provide accurate delivery details.
We are not responsible for parcels delivered to incorrect addresses provided by the customer.
6. Cancellation Rights (Consumer Contracts Regulations 2013)
Consumers have the right to cancel an online order within 14 days of receiving the item.
Exceptions apply (see Returns Policy below).
To cancel your order before it is shipped, please contact us as soon as possible.
7. Your Responsibilities
By placing an order, you confirm:
- You are at least 18 years old
- You are providing accurate and lawful information
- You are purchasing products for personal use only
8. Limitation of Liability
We are not liable for:
- Losses caused by incorrect use of products
- Losses resulting from failure to follow product instructions
- Indirect or consequential losses
- Allergic reactions or health issues resulting from product use
Nothing in these terms excludes liability for fraud, negligence, or any rights protected under UK consumer law.
9. Data Protection
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Our Privacy Policy explains how we collect and use data.
10. Changes to Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
