Mollie’s Paws ships across the UK from our UK-based fulfilment location.
This policy complies with UK consumer law and applies to all purchases made through our website.
1. Dispatch Times
We aim to process and dispatch orders within:
- 1–3 working days for standard items
- 3–5 working days during peak periods (e.g., Christmas)
Orders placed on weekends or bank holidays are processed the next working day.
2. Delivery Services
We use trusted UK delivery partners such as:
- Royal Mail
- Evri
- DPD
- ParcelForce
The courier used may vary depending on product size, weight, and destination.
3. Delivery Timeframes
Estimated delivery times once dispatched:
- Standard Delivery: 2–5 working days
- Tracked Delivery: 2–4 working days
- Express Delivery: 1–2 working days
These are estimates only.
Delays may occur due to weather, postal issues, seasonal demand, or courier backlogs.
4. Delivery Fees
Delivery costs are calculated at checkout based on:
- Order weight
- Shipping method selected
- Destination
Free delivery promotions will be clearly advertised when available.
5. Incorrect Address
Customers are responsible for entering the correct delivery information.
We cannot:
- Refund orders delivered to an incorrectly provided address
- Replace lost parcels caused by incorrect address details
Please double-check your address before completing your purchase.
6. Lost or Delayed Parcels
If your order has not arrived within the expected timeframe:
- Check tracking information
- Check with neighbours or your local delivery office
- Contact us after 10 working days (standard/tracked) or 5 working days (express)
We will assist in opening a courier investigation if required.
7. Delivery Attempts
If a courier cannot deliver:
- They may leave a card
- They may attempt delivery again
- They may leave the parcel in a safe place (depending on your delivery preferences)
Uncollected parcels returned to us may incur a re-delivery fee.
8. International Shipping
At this time, we only ship within the United Kingdom (England, Scotland, Wales, Northern Ireland).
International shipping may be considered in the future.
9. Damaged Parcels
If your item arrives damaged:
- Take clear photos of the packaging and item
- Contact us within 48 hours of delivery
- Keep all packaging until the issue is resolved
We will arrange a replacement or refund in line with our Refund Policy.
10. Contact Us
For shipping questions or support, Click Here
