Mollie’s Paws is committed to ensuring that our website is accessible and usable for all customers, including those with disabilities. We believe that everyone should be able to browse, shop, and interact with our content easily and comfortably.
1. Our Commitment
We aim to comply with recognised accessibility standards, including:
- Web Content Accessibility Guidelines (WCAG) 2.1 AA
- The Equality Act 2010
- UK public sector and private sector best practices
We continually work to improve the accessibility and usability of our website.
2. Measures We Have Implemented
We have taken the following steps to make our website more accessible:
- Clear and consistent navigation
- Alt text for images whenever possible
- Sufficient colour contrast for readability
- Resizable text via browser controls
- Keyboard-friendly navigation
- Screen reader compatibility
- Descriptive link text
- Captions or text alternatives for multimedia (where applicable)
We continuously review and update these measures.
3. Areas for Improvement
We recognise that accessibility is an ongoing process.
Some content may still require enhancements, including:
- Occasional third-party elements or integrations
- User-generated or uploaded content
- Some older documents or images
We are actively working to improve these areas.
4. Third-Party Technologies
Our website may include third-party features such as:
- Payment processors (Square, PayPal)
- Embedded media
- Social media content
While we strive to ensure accessibility, we cannot control the accessibility of external systems.
5. Feedback & Reporting Issues
If you experience any difficulty using our website or notice any accessibility barriers, please contact us:
Feedback – Click Here / Reporting Issues – Click Here
Please include details of:
- The page you were using
- The issue encountered
- Any assistive technology being used (if applicable)
We aim to respond to accessibility feedback within 7 working days.
6. Alternative Access
If you require information in an alternative format (e.g., large print, digital text, audio description), please let us know.
We will make reasonable efforts to accommodate your request in line with the Equality Act 2010.
7. Continuous Improvement
We regularly assess our website and review accessibility needs as part of our ongoing commitment to inclusivity.
We appreciate your patience and feedback as we work to improve our services.
